Privacy Policy

Gaia-Vision and its corporate affiliates (“Gaia-Vision” or “we”) provide this Web Site Privacy Statement in order to demonstrate our commitment to respect your privacy. This Web Site Privacy Statement explains how we collect certain personal information at our Web Site at and any permutations thereof that directly link to this Website Privacy Statement (“Web Site”). This Web Site Privacy Statement also explains how we use and disclose such information. Please note that it does not, however, apply to our use of data that we collect otherwise (e.g., offline or through web sites of our foreign subsidiaries). If you do not agree with this Web Site Privacy Statement, please do not access or use our Web Site.

Personal and Non-Personal Information
Generally, you can visit Gaia-Vision on the Web without telling us who you are or revealing any personally identifiable information about yourself. We collect no such information about you when you visit our Web Site unless you choose to provide that information to us. Gaia-Vision may request or collect certain personally identifiable information from or about you (“Personal Information”) in certain circumstances, as described in this Web Site Privacy Statement and in specific privacy notices (described at the end of this Web Site Privacy Statement under the header “Situations in Which you Submit Personal Information”).

Email Marketing
We recently updated our Privacy and Cookie Policy to comply with the new requirements under the EU General Data Protection Regulation, or “GDPR”, effective May 25th, 2018. GDPR is about giving you higher transparency, better security, and control of your personal data and online privacy. Email communications from Gaia-Vision are designed to support our products and services, training updates and special offers.

We store customer data in our secure CRM system, and this data may include your name, employer, email address and telephone number. We use a third party email software, Pardot, to deliver our marketing campaigns and monthly newsletter.

Should you wish at any point for your details to be deleted you can select “unsubscribe” on any of our marketing emails or contact: 

Log Files and Aggregate Information
Like most website operators, we collect and use IP addresses from browsing machines to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. Gaia-Vision does not link this information with Personal Information about individual users. We may share with potential partners our aggregated demographic information and aggregated information about the transactions conducted on our Web Site. Information we share for these purposes is generally not linked to any Personal Information that can identify any individual person or company.

Use of Cookies and Web Beacons
Our Web Site uses cookies to enhance your experience while visiting our sites. Cookies are pieces of information transferred to the browsing computer and used for record-keeping purposes. Cookies generally assist users by performing certain functions such as saving passwords and personal preferences regarding the sites. Many consider the use of cookies to be an industry standard. We do not link this automatically-collected data to personally identifiable information.

Your browser is probably set to accept cookies. If you would prefer not to receive cookies, however, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our sites will not function properly when you view them.

Third parties employ a software technology called Web beacons, that help us better manage content on our site by informing us what content is effective. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, Web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Third parties do not tie the information gathered by Web beacons to our customers’ personally identifiable information.

From time to time we may use a third-party tracking service that uses cookies and Web beacons to track non-personally identifiable information about visitors to our site in the aggregate to track usage and volume statistics to improve our Web Site. We have no access or control of these third party tracking technologies.

Situations in Which You Submit Personal Information
In certain situations, we will ask you to submit Personal Information. We will use this Personal Information only as described under the header “Use and Transfer of Personal Information.”

  • When you purchase a product or setup an online account, you will submit Personal Information such as your name, email address, credit card information and shipping information.
  • In order to register your Gaia-Vision product, you will be asked to complete a product registration form.
  • When you participate in our voluntary surveys by providing information about yourself and your use of our products.
  • If you would like to register for our Gaia-Vision newsletter, we may ask you to submit a contact form with your name, address and e-mail address. Gaia-Vision will use this information to send the newsletters to you.
  • In order to deliver additional information that you request about our products or services, we may ask you to submit a customer service form with your name, address, phone number, e-mail address, the Gaia-Vision product you own, the topic of your request and your comments.
  • You may apply for a position with us by submitting your resume. This Personal Information may be reviewed and used to contact you.

Use and Transfer of Personal Information
Gaia-Vision will generally not transfer Personal Information to third parties except as disclosed in this Web Site Privacy Statement or in specific privacy notices (described above under the header “Situations in Which You Submit Personal Information”).

We do share Personal Information within the Gaia-Vision affiliated companies to offer you products and information that may be of interest to you with your consent.
In addition, we may need to transfer Personal Information to third parties who perform services on our behalf in your interest. For example, we may release personal information to third parties to fulfill customer orders, send Gaia-Vision marketing communications, deliver packages, fulfill subscriptions, schedule and perform installation and servicing, conduct research or surveys, send regular mail and e-mail on behalf of Gaia-Vision, or to process credit card payments. These third party service providers may not use your information for their own marketing purposes.
If you do not wish to receive communications from us, you can send an e-mail to with the subject stating “UNSUBSCRIBE”, simply opt out during the checkout process, or follow the unsubscribe instructions included in each promotional email.
We generally reserve the right, however, to transfer any non-personal information without restrictions and to transfer Personal Information in connection with a merger, acquisition, reorganization, and/or sale of all or substantially all of our assets. Also, we may use or disclose Personal Information as required or permitted by law and/or if we believe that such action is necessary to comply with a legal requirement, a court order, request by law enforcement officials, or other legal process, or to protect the rights, property, and safety of others or ourselves. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful.

Gaia-Vision does not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the Gaia-Vision purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to Gaia-Vision and we learn that that personal information is the information of a child under 13, we will delete the information as soon as possible.

Our Web Site may contain links to other sites. Please be aware that Gaia-Vision is not responsible for the privacy practices of such other sites, and this Web Site Privacy Statement does not apply to such sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

Gaia-Vision endeavors to take reasonable technical and organizational measures to protect the security of our users’ Personal Information. When you enter sensitive information (such as credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. We do not, however, warrant or represent that your Personal Information is completely safe from hackers and other security threats. If you have questions about the security of this Web Site, please send an email to

Changes to this Web Site Privacy Statement
If we decide to change this Web Site Privacy Statement, which we reserve the right to do, at any time, effective immediately we will post the revised policy at this location, or at another location that is accessible via link from our homepage, so that users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it, on any given day. If at any point we decide to use Personal Information in a manner that is substantially different from that stated at the time it was collected, we will notify users by way of an email or a prominent notice on our Web site, and provide users with a choice as to whether or not we use their information in this different manner.

Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you have any questions or suggestions regarding our privacy policy, please contact us at

Shenzhen Gaia Vision Technology Co., Ltd.
401 2nd Bldg, Gangbei Industrial Zone,
No.167, Baohe Rd, Longgang District